Returns Associate
(Sales/Customer Service)
Title: Returns Associate
Department: Sales/Customer Service
Location: Laurelton, NY (On-Site)
Salary Range: Salary based on experience ranging from $21 to $25 per hour
Full time, on site, nonexempt hourly, reporting to Senior Manager Customer Service.
Essential Duties and Responsibilities:
Ensure customer credits are processed accurately and timely, deductions are prevented or resolved in a timely manner, and that the appropriate documentation is provided for credit approval or denial.
Provide the Returns Analyst with periodic reporting and analysis of return activity.
Monitor and minimize return deductions.
Maintain deduction level and processing objectives as determined by management.
Create and maintain reports to track progress of return deduction resolution and proactively address systems issues which may impact the timely processing of returns.
Other ad hoc duties as required by immediate supervisor and/or department head.
Requirements:
Minimum Bachelor’s Degree with at least 3-5 years experience as a Buyer.
Advanced-level technical writing skills and excellent detail orientation skills to develop and revise SOPs for equipment operation and upkeep
Must be tech-savvy to troubleshoot equipment
Excellent proficiency of MS Excel. Knowledge of QAD
Good negotiation skills and business management knowledge
Ability to work professionally & ethically within the company and with suppliers
Accuracy & speed in computer entry and navigation
Strong organizational skills with ability to work on multiple projects simultaneously
Ability to solve problems with sense of urgency.
Location: Laurelton, NY (On-Site)
Salary Range: Salary based on experience ranging from $21 to $25 per hour
Full time, on site, nonexempt hourly, reporting to Senior Manager Customer Service.
Essential Duties and Responsibilities:
Ensure customer credits are processed accurately and timely, deductions are prevented or resolved in a timely manner, and that the appropriate documentation is provided for credit approval or denial.
Provide the Returns Analyst with periodic reporting and analysis of return activity.
Monitor and minimize return deductions.
Maintain deduction level and processing objectives as determined by management.
Create and maintain reports to track progress of return deduction resolution and proactively address systems issues which may impact the timely processing of returns.
Other ad hoc duties as required by immediate supervisor and/or department head.
Requirements:
Minimum Bachelor’s Degree with at least 3-5 years experience as a Buyer.
Advanced-level technical writing skills and excellent detail orientation skills to develop and revise SOPs for equipment operation and upkeep
Must be tech-savvy to troubleshoot equipment
Excellent proficiency of MS Excel. Knowledge of QAD
Good negotiation skills and business management knowledge
Ability to work professionally & ethically within the company and with suppliers
Accuracy & speed in computer entry and navigation
Strong organizational skills with ability to work on multiple projects simultaneously
Ability to solve problems with sense of urgency.
Full time, on site, nonexempt hourly, reporting to Senior Manager Customer Service.
Essential Duties and Responsibilities:
Requirements:
Minimum Bachelor’s Degree with at least 3-5 years experience as a Buyer.Send resumes to:
Epic Pharma,
227-15 N. Conduit Avenue, Laurelton, NY 11413
Email
hr@epic-pharma.com
To Download An Employment Application
Epic Pharma offers an excellent benefits package including:
